ChangeGear 1.4.2
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Free Version
Publisher Description
ChangeGear * for mobile provides a completely dynamic experience for IT staff and end users that want to quickly monitor and access their ITSM services from anywhere and at any time from their iPhone or iPad. Whether it's submitting requests, checking the knowledge base, interacting with the chatbot, or keeping an eye on productivity, ChangeGear for mobile is the most convenient way for users to interact with the service desk and all its associated processes.
* PLEASE NOTE: To use this app, you will need to connect to an existing ChangeGear server running version 7 or newer (build 7435 or later). For best performance, the ChangeGear server should be running build 7884 or newer. This app is NOT intended to run as a stand-alone application.
FOR IT STAFF USERS: IT Staff can access ITIL-based modules like Incident, Problem, Service Request, Change, CMDB and more. Work on the go: view and manage tickets and tasks, access the mobile-optimized dashboard for views into metrics and KPIs, and use the CMDB to get critical information on assets while in the field.
FOR END USERS: End users can quickly submit requests, access the knowledge base, view announcements, and interact with the chatbot (depending on system configuration) for fast automated support of low-level issues.
ADDITIONAL FEATURES:
• Each user's experience is automatically personalized based on license, role and permission.
• Use ChangeGear to customize the mobile experience for both IT staff and end users.
• Access secure data protected by mobile standard SSL encryption.
• Choose between two visual themes – DARK and CLASSIC.
• Barcode scan buttons can be configured to automatically search any module and field using the scanned barcode. Matching items will open immediately on-screen.
• Use the CMDB to get critical information on assets while in the field (requires server build 7884 or newer).
Jun 10, 2019
Version 1.4.2
- The ChangeGear Configuration Management Database (CMDB) is now accessible in the mobile app.
- The mobile app now supports barcode and QR code scanning. Multiple scan buttons can be configured and linked to specific modules and fields. Matching records are opened immediately after scanning.
- Minor bug fixes.
About ChangeGear
ChangeGear is a free app for iOS published in the Office Suites & Tools list of apps, part of Business.
The company that develops ChangeGear is SunView Software, Inc.. The latest version released by its developer is 1.4.2.
To install ChangeGear on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2019-06-10 and was downloaded 1 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the ChangeGear as malware if the download link is broken.
How to install ChangeGear on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the ChangeGear is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After ChangeGear is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
